Privacy Policy

1. Who We Are

Hotline Labs Ltd ("we", "us", "our") is a company registered in England & Wales (Company No: 11873778). Our registered address is Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales CF40 2ET. We operate a portfolio of SaaS products and this corporate website. We are committed to protecting your privacy and handling your personal data transparently.

2. Information We Collect

We may collect the following types of personal data:

• Contact information: Name, email address, company name when you submit our contact form.
• Usage data: Pages visited, time spent on pages, browser type, device type, and IP address collected via analytics tools.
• Cookie data: Information collected through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support.
• To improve our website and products based on usage patterns.
• To send you relevant communications if you have opted in.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR: consent (where you have given it), legitimate interests (to improve our services), and legal obligation (where required by law).

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (e.g. hosting, analytics, email services) who process data on our behalf under strict data processing agreements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for 24 months.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, please contact us at hello@hotlinelabs.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@hotlinelabs.com.