Terms & Conditions

Last updated: 1 March 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Hotline Labs Ltd website and any of our SaaS products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

  • "Company" refers to Hotline Labs Ltd (Company No: 11873778), registered in England & Wales, with its registered address at Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales CF40 2ET.
  • "Services" refers to our website and all SaaS products operated by Hotline Labs.
  • "User" refers to any individual or entity accessing our Services.

3. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

  • Use our Services in any way that violates applicable laws or regulations.
  • Attempt to gain unauthorised access to any part of our Services.
  • Transmit any harmful, offensive, or disruptive content.
  • Use automated tools to scrape or extract data without permission.

4. Intellectual Property

All content, trademarks, and intellectual property on our website and within our products are owned by Hotline Labs Ltd or our licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

5. Product-Specific Terms

Each of our SaaS products may have additional terms of service that apply to your use of that specific product. Where product-specific terms conflict with these general Terms, the product-specific terms shall prevail.

6. Limitation of Liability

To the fullest extent permitted by law, Hotline Labs Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our total liability shall not exceed the amount paid by you for the relevant Service in the 12 months preceding the claim.

7. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that our Services will be uninterrupted, error-free, or secure at all times.

8. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be available on this page. By continuing to use our Services after changes are made, you agree to the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at hello@hotlinelabs.com.

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